bdrume Privacy Policy
Protecting your personal information is our highest priority. This policy describes in detail how bdrume collects, uses, and stores your information.
1 Introduction and Scope
bdrume ("we", "our", "platform") provides a trusted online betting and casino service for users in Bangladesh. We believe that protecting user privacy is a fundamental responsibility. This privacy policy describes what information we collect when you visit our website bdrume.cam, create an account, or use any of our services, and how we use that information.
This policy applies to all bdrume services, the mobile version, and related platforms. By using our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
If any changes are made to this policy, we will publish a new version on the website with an updated date. For significant changes, registered users will be notified by email.
2 What Information We Collect
bdrume collects only the information necessary to provide its services. We do not collect any excessive or unnecessary personal information. The categories below explain the types of information we collect.
2.1 Information You Provide Directly
When you register for our services or manage your account, the information you voluntarily provide includes:
- Full name and date of birth (for age verification)
- Mobile number and email address
- bKash, Nagad, or Rocket account number (for transactions)
- National ID card or other identity document details (for KYC verification)
- Assigned login credentials and security-related information
2.2 Automatically Collected Information
When you use our website, certain technical information is collected automatically:
- IP address and device type
- Browser information and operating system
- Duration of website access and usage
- Log of which pages were visited
- Information obtained through cookies and similar tracking technologies
- Referral URL (where you came from before reaching the site)
2.3 Transaction-Related Information
When financial activities are carried out on your account, we store:
- Deposit and withdrawal history and amounts
- Details of payment methods used
- Betting and gaming activity logs
- Records of bonus and promotion usage
3 How Your Information Is Used
bdrume uses your information only for lawful and necessary purposes. We never sell your information to unauthorized third parties or use it for personal gain.
3.1 Service Provision and Operations
- Account creation, verification, and management
- Processing financial transactions via bKash, Nagad, and Rocket
- Managing bonuses, rewards, and promotions
- Providing customer service and support
- Personalizing services according to your preferences
3.2 Security and Compliance
- Preventing fraud, money laundering, and illegal activities
- Age verification — our services are for those aged 21 and above only
- Complying with KYC (Know Your Customer) requirements
- Ensuring account security
- Meeting applicable legal obligations
3.3 Communication and Notifications
- Sending important service updates and notifications
- Informing you about promotional offers (based on consent)
- Communications related to responsible gaming
- Alerts regarding technical issues
3.4 Improvement and Analytics
- Improving website performance and user experience
- Developing new services and features
- Strengthening platform security
- Analyzing overall user statistics (not at an individual level)
4 Sharing Information with Third Parties
bdrume shares information with third parties only in specific circumstances and for limited purposes. We never sell your information.
4.1 Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, and bank transfer services to complete financial transactions. These institutions are governed by their own privacy policies and use information only for processing transactions.
4.2 Legal Obligations
Information may be disclosed under a valid order from a court or relevant authority, in investigations of fraud or illegal activity, or when legally required to protect the rights and assets of ourselves and our users.
4.3 Technology and Service Partners
Some third-party services are used to operate our technical functions, such as cloud hosting, cybersecurity, and analytics services. Data confidentiality agreements are in place with these partners, and they process information only according to our instructions.
5 Cookies and Tracking Technologies
bdrume uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help us improve the quality of our services.
5.1 Essential Cookies
These cookies are essential for the core functions of the website. They are used to maintain login sessions, store security tokens, and remember language preferences. Without these cookies, the website will not function properly.
5.2 Functional Cookies
These cookies are used to remember your preferences and settings, making your user experience more personalized.
5.3 Analytics Cookies
These cookies are used to collect anonymous statistics to understand how the website performs and to improve the user experience. This information is not used to identify any specific individual.
5.4 Cookie Controls
You can delete or block cookies at any time by changing your browser settings. Keep in mind that disabling essential cookies may affect some website functions.
6 Data Storage and Security
We take the highest technical and administrative measures to protect your information. By ensuring SSL encryption and fair play, we operate a secure and reliable platform.
6.1 Security Measures
- All data transfers secured through SSL/TLS encryption
- Sensitive information stored in encrypted form
- Strong firewalls and security protocols to prevent unauthorized access
- Regular security audits and vulnerability assessments
- Staff data protection training and limited access policy
- Automated monitoring systems to detect suspicious activity
6.2 Data Retention Period
We retain your information only for as long as necessary:
- Account information: For as long as the account is active, and for a specified period after closure as required by law
- Financial transaction records: A minimum of five years as required by audit and legal obligations
- KYC documents: For a specified period as required by regulatory requirements
- Logs and technical data: For a limited period for security and troubleshooting purposes
7 Your Rights and Choices
Every user registered with bdrume has specific rights regarding their personal information. We are committed to respecting these rights.
7.1 Right to Access Information
You can contact us at any time to find out what information we hold about you. We will respond to your request as quickly as possible.
7.2 Right to Correct Information
If your account contains incorrect or incomplete information, you can request that it be corrected. Many details can be updated directly from your account settings.
7.3 Request to Delete Information
In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, we may be required to retain some information for a specified period.
7.4 Right to Opt Out of Marketing Communications
You can request to stop receiving promotional messages and marketing communications at any time. However, necessary service-related notifications will continue to be sent.
7.5 Right to Lodge a Complaint
If you have any concerns about how your information is handled, please contact our support team first. We take all complaints seriously and try to resolve them quickly.
To exercise these rights or for any questions, contact our support team via 24/7 live chat or by email at [email protected].
8 Protection of Minors' Privacy
All bdrume services are for those aged 21 and above only. We do not collect or process the information of anyone under 21 under any circumstances.
We verify age at registration. If it is later found that a user is under 21, their account will be closed immediately and the collected information will be deleted.
If you are aware of a minor's account, please notify us immediately at [email protected].
9 Policy Changes and Updates
bdrume reserves the right to update this privacy policy from time to time. Changes may occur due to improvements to our services, changes in law, or changes in our operations.
If any significant changes are made, we will notify users in the following ways:
- Publishing a new version on the website with an updated date
- Email notification to registered users
- Displaying a notice about important changes at login
Continued use of the services after any changes means you are considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.
The current version of this privacy policy is effective from January 2026.
Questions about privacy?
Our support team is always ready to answer any questions about how your information is handled or about this privacy policy. We provide support in Bengali 24 hours a day, 7 days a week.